Frequently Asked Questions
Find answers to our most frequently asked questions
Do I need an account to order?
No worries, you can check out as a guest. But creating an account makes shopping easier, lets you track orders, and unlocks unlimited benefits like 10% off your first order when you subscribe by email.
How do I place an order?
To place an order, simply browse our collections, select your item, choose the size or variant (if applicable), and click “Add to Cart.” Then proceed to checkout to enter your shipping and payment details. You’ll receive a confirmation email once your order is placed.
Which payment options are available?
You can pay for your order with a Visa Card, Master Card, UnionPay, AMEX, Apple Pay, Google Pay and Shop Pay.
Is it safe to enter my credit card details online?
Yes, your information is safe. Our site uses SSL encryption and follows PCI standards to protect your data. Look for “https” in the URL for security. If your card is used without permission, report it to your provider right away.
In what currency will I be charged?
Our store’s default currency is Australian Dollar (AUD). If you’re shopping from the United States, Canada, New Zealand, or Fiji, you can easily switch to your local currency (USD, CAD, NZD, or FJD) using the selector in the top right corner of the page.
Why do I see different payment options at checkout?
The payment methods shown at checkout may vary depending on the browser and device you are using:
- Apple Pay: Available only when using Safari on Apple devices (iPhone, iPad, Mac) Read more from Apple.com.
- Google Pay: Available when using the Chrome browser and signed in with your Google account. (Learn more about Google Pay )
- Shop Pay: Available on all browsers and devices for a fast, secure checkout. (Learn more about Shop Pay)
When will my order be shipped?
All orders will be processed on the same day we receive the order; Please allow 3 to 27 days for the shipment period.
Can I change or cancel my order?
Once an order is placed, it is processed quickly. If you need to cancel or change it, contact our customer service team as soon as possible. We’ll do our best to accommodate your request before shipping.
What are the shipping options and costs?
We provide multiple shipping options, including standard and express domestic delivery, as well as international standard shipping. Enjoy free domestic shipping on orders over $99. For more details, please refer to our Shipping Policy.