Find answers to our most frequently asked questions
Do I need an account to order?
No worries, you can check out as a guest. But creating an account makes shopping easier, lets you track orders, and unlocks unlimited benefits like 10% off your first order when you subscribe by email.
How do I place an order?
To place an order, simply browse our collections, select your item, choose the size or variant (if applicable), and click “Add to Cart.” Then proceed to checkout to enter your shipping and payment details. You’ll receive a confirmation email once your order is placed.
Which payment options are available?
You can pay for your order with a Visa Card, Master Card, UnionPay, AMEX, Apple Pay, Google Pay and Shop Pay.
Is it safe to enter my credit card details online?
Yes, your information is safe. Our site uses SSL encryption and follows PCI standards to protect your data. Look for “https” in the URL for security. If your card is used without permission, report it to your provider right away.
In what currency will I be charged?
Our default currency is Australian Dollar (AUD). If you are in New Zealand or Fiji, you can select your local currency (NZD or FJD) in the top right corner of the page.
When will my order be shipped?
All orders will be processed on the same day we receive the order; Please allow 3 to 27 days for the shipment period.
Can I change or cancel my order?
Once an order is placed, it is processed quickly. If you need to cancel or change it, contact our customer service team as soon as possible. We’ll do our best to accommodate your request before shipping.
What are the shipping options and costs?
We provide multiple shipping options, including standard and express domestic delivery, as well as international standard shipping. Enjoy free domestic shipping on orders over $99. For more details, please refer to our Shipping Policy.