Refund policy

We have a 14-day return policy, which means if you have simply changed your mind, you may return your full priced item（ sale items cannot be refunded) within 14 days from the date of shipment. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

☻ Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

☻ Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

☻ All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

To start a return, you can contact us at Singonest@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Singonest@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Only regular priced items may be refunded, unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are only accepted for defective or damaged items

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Singonest@gmail.com.